.png?w=411&h=206)
Delivery Policy
Delivery Policy
Delivery Area Metropolitan France only (excl. Corsica, overseas departments). Contact us for other regions.
Logistics Partner SF International – Standard Express door-to-door with online tracking.
Dispatch and Delivery Time
- Shipment within 1-2 working days after payment
- Estimated delivery: 10 working days from dispatch
- Excludes weekends, French public holidays, and customs clearance
Shipping Rates
| Item | Details |
|---|---|
| Rate | €8.65 / kg |
| Chargeable Weight | Higher of actual or volumetric (L×W×H cm ÷ 5000) |
| Minimum | 20 kg |
| Free Shipping | None |
Packaging
- Jewelry: anti-shock bubble bag + rigid box
- Apparel: waterproof polybag + outer carton
- Packing list included in each box
Tracking & Receipt
- SF tracking number sent within 24h of dispatch
- Buyer should inspect upon receipt
- Report damage/shortage with photos within 24 hours to contact@carmelafashion.com
Customs and Duties
- All import duties (12%), VAT (20%), and clearance fees borne by Buyer
- Buyer must provide required documents (commercial invoice, certificate of origin)
Delays and Loss
- SF offers up to €100/kg compensation
- Buyer advised to insure excess value
- Delays beyond Seller’s control (customs, force majeure) do not constitute breach
Contact Us Email contact@carmelafashion.com for shipping issues. Response within 24 hours on working days.